ALL OTHER PLANTS
We guarantee all other plants for at least 30 days from date of purchase. Basically if you don’t think the plant was healthy when you bought it, bring it back. As long as it was cared for we will exchange it or offer credit towards a new plant. We usually don’t ask too many questions within 30 days. See a staff member in store for assistance.
CHRISTMAS TREES & GREENS
We use reliable and trustworthy suppliers and do everything we can to ensure freshness of Christmas trees, greens, wreaths roping, etc. Just like cut flowers, we know even the freshest Christmas items will dry out eventually. It that happens, let us know and we will do our best to resolve the problem within reason.
GARDEN CENTER AND GIFT SHOP ITEMS
We allow money back returns on most non-plant items within 30 days of purchase when accompanied by an original Kennedy’s sales receipt. Items eligible for return must be in their original salable condition. We reserve the right to not accept returns on custom orders or other items that were made or cut to order such as ribbon & bows, burlap, weed fabric, water garden liner, etc. Open boxed items (such as pond pumps) can be returned if they are in the same salable unused condition, but they are subject to a 10% re-stocking fee.
WHO KEEPS TRACK OF RECEIPTS?
Our cashiers are trained to ask for your contact information every time you make a purchase. We encourage you to let us connect your name to each transaction in order to track and look up your receipt in the future for returns & credit purposes. We also have the ability to email you your receipt. If you are not willing to give us your information during the transaction then we ask you to keep your receipt for return or credit purposes. Without proof of purchase, we are powerless to help you in these situations. Thank you for understanding.
CHILDREN AND PETS WELCOME
As a community based retail store, we welcome you to visit with your children and pets. We try hard to make our store safe, but reality is there can be many potential hazards in a garden center for children and pets. Please use common sense and keep a close eye on your loved ones, especially in our driveway and parking lot where cars are coming and going and we have pesticides & fertilizers. We also ask you to be cautious near the display ponds, water features and around our company pets. Dogs should be kept on a leash at all times and children require adult supervision. Any pets besides dogs on a leash should get clearance from a manager.
VISITING WITH A GROUP
We welcome most public groups to enjoy shopping and meandering through our five acres, even if its just to come for stroll through the warm sunny greenhouse on a cold winter day. We allow local artists to come paint or take photographs as well. However, our parking lot, greenhouse spaces, and bathrooms are only so big. If you plan to visit with more than a few people, we ask that you please call ahead in case we need to make special accommodations. Thank you.